REA1
REA1
Service requests
REA1
Inbox
Messages with your PM & system updates
REA1
Account
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Repair / MaintenancePhotos encouraged · model/serial helps
We already know it's you
Urgent repair? Call REA1 on 1300 007 321Burst pipe, gas leak, no power, water or hot water, unsafe or not secure. Immediate danger: call 000.
Questions tailored to a repair
PlumbingElectricalApplianceHeating / coolingStructuralOther
KitchenBathroomBedroomLivingLaundryBalcony
Photos help us fix it faster. Add a clear photo of the issue + model/serial sticker if visible.
Tap to add photos or take a pictureRecommended on every repair · up to 6 photos or PDFs, 15 MB each
LowMediumUrgent
Yes, with 24h noticeI'll be presentKey with agent
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Lease RenewalTell us your preferred timing
We already know it's you
Just two quick questions — your PM will confirm new terms with the landlord and come back to you.
12 months6 monthsPeriodic (no end date)Other
ℹ️
Need a change to who's on the lease, or anything else? Raise a separate request via Inbox → Message.
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Key / Fob ReplacementTenant-paid replacement
We already know it's you
Questions tailored to a key/fob
Building fobFront door keyMailbox keyGarage remote
Lost — replaceDamagedExtra copy
123+
⚠
You'll be charged for the replacement. Your PM will confirm the fee and how to pay.
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Notice to VacateYour PM will contact you to confirm your notice and the next steps.
We already know it's you
The lease is a whole — all tenants on it vacate together.
RelocatingBuying a homeJob changeBreak lease (acknowledge)Other
REA1
Request lodged
✓

Ticket opened

#REQ-…

Sent straight to your property manager. You'll be updated at every step.

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TicketLoading…
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Quote for approvalReview the details before approving
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PM
Your property managerReplies here, in your portal
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Paying rentRent is collected through Ailo
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Paying rentRent is collected through Ailo
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Profile & contactWhat we have on file
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DocumentsFiled against your tenancy
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Activity logEverything the system has recorded for you