REA1
REA1
Service requests
REA1
Inbox
Messages with your PM & system updates
REA1
Account
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Repair / MaintenancePhotos encouraged · model/serial helps
🔒
We already know it's you
✨ Questions tailored to a repair
PlumbingElectricalApplianceHeating / coolingStructuralOther
KitchenBathroomBedroomLivingLaundryBalcony
📷
Photos help us fix it faster. Add a clear photo of the issue + model/serial sticker if visible.
Tap to add photos or take a pictureRecommended on every repair
LowMediumUrgent
Yes, with 24h noticeI'll be presentKey with agent
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Lease RenewalTell us your preferred timing
🔒
We already know it's you
✨ Just two quick questions — your PM will confirm new terms with the landlord and come back to you.
12 months6 monthsPeriodic (month to month)Other
ℹ️
Need a change to who's on the lease, or anything else? Raise a separate request via Inbox → Message.
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Key / Fob ReplacementTenant-paid · order on hold until payment
🔒
We already know it's you
✨ Questions tailored to a key/fob
Building fobFront door keyMailbox keyGarage remote
Lost — replaceDamagedExtra copy
123+
⚠
You'll be charged for replacement. We won't place the order until payment is received — instructions will be shown after you submit.
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Notice to VacateOnce submitted, the portal locks to vacate-mode
🔒
We already know it's you
✨ The lease is a whole — all tenants on it vacate together.
RelocatingBuying a homeJob changeBreak lease (acknowledge)Other
REA1
Request lodged
✓

Ticket opened

#REQ-…

Sent straight to your property manager. You'll be updated at every step.

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TicketLoading…
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Quote for approvalReview the details before approving
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PM
Your property managerUsually replies in 2 hrs
Hi — message your property manager about anything (repairs, lease, access, hardship). I'll get back to you as soon as I can.PM · automated welcome
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PaymentsWhat's due and paid for this property
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Payment instructions
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Profile & contactWhat we have on file
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DocumentsFiled against your tenancy
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Activity logEverything the system has recorded for you